Begin a conversation
You can start with hello.
Send a short WhatsApp message. We’ll help you find the right practitioner and arrange the next step, at our Silver Lakes practice or online.
Illustrative sceneNo perfect words needed.
We welcome clients aged 14 and older. Riaan offers in-person and online sessions; Anna-Mart works online only. Once your booking is confirmed, the practice sends your estate access details or Google Meet link.
Let us know your name, whether you prefer an in-person or online appointment, and your general availability. If you know which practitioner you would like to see, you can mention that too.
You don’t need to include sensitive personal details. Therapists may be in sessions, so a reply may take time. An enquiry is not a confirmed appointment; the practice will agree the details with you.
Chat on WhatsAppA familiar place to meet.
We’ll confirm your platform and send your appointment link before you meet. Open that link a few minutes early, settle into a private space, and we’ll take it from there.
Google MeetWhen arranged on Google Meet, use the link sent for your session. Check your camera and microphone before joining.
Microsoft TeamsPrefer Microsoft Teams? Ask the practice whether it can be arranged for your appointment.
Your confirmed appointment determines the platform. Platform names identify the meeting service; they do not indicate a partnership.
What happens next
Who can book?
The practice welcomes clients aged 14 and older. Riaan offers online and in-person sessions; Anna-Mart works online only.
Can I claim from medical aid?
No. My Therapy sessions cannot be claimed from medical aid.
What are the payment and cancellation arrangements?
The practice has a 24-hour cancellation policy. Payment is due on the day of the session when you receive the invoice, or at the practice for an in-person session. Contact the practice to change an appointment.
How do I book my first appointment?
Start with a short WhatsApp message. Let the practice know whether you prefer Silver Lakes or online, and your general availability. The practice will discuss the right practitioner, current fees, and an available appointment with you.
Where is the practice?
Our current office is at 126 Nicklaus Street, Silver Lakes Golf Estate, Pretoria East. Monday–Thursday 09:00–19:00; Friday 09:00–17:00 (South African time). By appointment. Ask for directions and estate access arrangements when your appointment is confirmed.
Can I have therapy online?
Online sessions are available by arrangement across South Africa. You will need a reliable connection and a private place to talk. The practitioner will discuss whether online support suits your circumstances.
How much does a session cost?
Please ask for the current fee for your practitioner and session type. Confirm the duration, payment arrangements, and cancellation terms before agreeing to an appointment.
Is a WhatsApp enquiry a booking?
No. An enquiry starts a conversation. Your appointment is confirmed only after the practice has agreed the details with you. Therapists may be in sessions, so replies may take time.
What should I share in my first message?
Your name, preferred session format, and general availability are enough. You do not need to send sensitive history, identification documents, or intimate details in a booking message.